Technology Systems Specialist I is the entry and first working level to this series, Level I tends to be focused on common applications software (e.g., word processing, spreadsheets and related work) or departmental systems, and the set up, repair and maintenance of personal computers. This level may serve as a network administrator for a basic network while learning larger scale, more complex networks. This class is alternately-staffed with Technology Support Analyst II and incumbents may advance to the higher level after gaining experience, demonstrating proficiency and consistently performing work which meet the qualifications and scope of the higher-level class.

Technology Systems Specialist II is the journey-level class of this series, full working level, requiring knowledge of more complex systems, involving more work with networks with advanced technical features, and, depending on assignment, may perform substantial database programming. Positions which follow up on help desk calls in central IST are typically allocated to this level. Positions at this level may provide lead direction to others. This class is distinguished from Senior Technology Support Analyst in that the latter is the first full-supervisory level in this class series and is responsible for more complex systems and applications.

Mobility to work in awkward positions to install and repair computers and peripheral equipment; strength to lift, carry and place computers and related equipment weighing up to 50 pounds; manual dexterity to operate keyboards, and precision tools and equipment; vision to read printed material and computer screens and color vision to distinguish wiring, sense of smell to detect overheated components, and hearing and speech to converse in person and over the telephone.