This is a single position class which acts as the Training Officer for the Communication Dispatch center and provides assistance in administration and operations to the Communications Dispatch Manager for all County emergency and public safety communications activities. This class is distinguished from the sworn management classes in that it does not require sworn status or P.O.S.T. law enforcement certification.
Examples Of Duties (Illustrative Only)
Acts as Communications Training Officer.
Plans, supervises, reviews and evaluates the training activities of the Communications Dispatchers. Coordinates the activities of contract trainers, reviews training processes, new methods and reviews training policies and procedures. Develops basic training program for newly hired employees and facilitates the continued professional development of all other employees. Assists in recruiting and selecting new employees; recommends termination of employment for probationary employees who are not successful in the training program.
Documents training and submits reports.
Mandated by local, state and federal agencies, such as the Department of Justice requirement for accessing the California Law Enforcement Telecommunications System, the Federal Bureau of Investigations requirement for National Crime Information Center, the U.S. Department of Justice requirements for ADA access to 911 through TDD training, and the Marin County EMS Agency requirements for training Emergency Medical Dispatchers.
Schedules and provides training for new trainees.
With Computer Aided Dispatch training and classroom instruction in Emergency Medical Dispatching. Maintains records and reports relating to training activities including tracking related costs and developing training budgets. Assists in the development and implementation of divisional goals, objectives, policies, procedures. Interprets policies and procedures of the department and the County to staff.
Assists in the coordination of the dispatch services of the division.
With the requirements of the Sheriff’s department, other County departments and districts. Provides input into improved office procedures and implements such procedures upon adoption. Acts as division liaison and represents the division with contracted vendors, other County departments and local, state and federal agency representatives.
Assists in the coordination of the division’s response to emergency situations.
Oversees the operation of or personally operates mobile equipment in emergency situations. Updates, prepares and maintains all training materials for the Division, including check-off lists, training handouts and related materials such as guides and tests.
Writes correspondence, memorandums, training bulletins, etc.
Writes correspondence, memorandums, training bulletins and operational orders regarding training issues as well as policies and procedures. Acts as back-up Communications Dispatcher II or Supervising Communications Dispatcher.