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Job Description

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Communications Dispatcher Trainee

Communications Dispatcher Trainee is the entry level class in the non-sworn Communications Dispatch series, in which incumbents learn to operate a wide variety of emergency communications equipment and perform as 911 call takers. Employees initially work under close supervision while receiving on-the-job training in the techniques and procedures of radio and telephone dispatching, and in the operation of communications equipment. As knowledge, skills and abilities increase, incumbents are expected to work with more independence, under general supervision. Incumbents may be assigned as a Communications Dispatch staff trainer for the 911-call taker function. The Communications Dispatcher Trainee is distinguished from the Communications Dispatcher due to the latter’s responsibility for independently performing the functions of a law radio position (sheriff/police) or fire/medical radio position.

Examples Of Duties (Illustrative Only)

Evaluates information to determine appropriate jurisdiction and equipment. Relays or dispatches sheriff, police, fire, medical emergency and other public safety personnel and equipment.
Operates a variety of communications equipment including transmitters, receivers, radio consoles, teletype, computer systems and an enhanced 911 emergency telephone system.
Receives emergency medical calls, evaluating the response needed and instructing the callers using the Department’s emergency medical dispatch program. Prepares records, reports and logs of all activities, which includes basic typing and data entry.
Provides information and direction to the public. Assists field personnel by locating and providing data to accomplish a field operation function.
Files documents and provides related office support to the dispatch function. May operate and drive the Mobile Command Center.
  • Acts as Communications Dispatch staff trainer on a one-on-one basis.

  • Trains communications staff in work procedures and dispatch techniques.
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